Many customers that have spectrum internet have experienced the error   “something went wrong, no connection to server ” after installing Xplosion TV Plus and then trying to login .his is because of a recent router update that turned on their security, so it will need to be turned off using their app. Easiest way to get the app is to scan the QR code  on the router and then follow these instructions.

Steps to Turn Off Security Shield

1. Open the App: Open the My Spectrum App on your mobile device and log in.
2. Go to Services: Select the Services (or Services & Equipment) tab.
3. Select Your Internet/Router: Tap on your internet service or select your Wi-Fi router.
4. Find Security Shield: Scroll down to locate Security Shield and tap View All or select Security Shield Settings.
5. Toggle Off: Select your network, find the Security Shield toggle switch under Advanced Settings, and switch it Off.
6. Confirm and Reboot: Confirm your choice and reboot your router so the changes take effect and blocked websites become accessible.

You may receive another error if you retry too soon but it will work after turning this off.